Patient Information

We are in Joondalup, servicing women across Perth’s northern suburbs and regional Western Australia with our telehealth services. Our address is Shop 1/165 Grand Boulevard, Joondalup 6027.

See our contact page for more information. 

A GP referral is optional, and you may self-refer.

Yes.  Standard Medicare rebates for GP services apply, and new patients are entitled to a bulk-billed telehealth ‘Discovery call’ if it relates to sexual and reproductive health, e.g., menopause, endometriosis, fertility, contraception, blood-borne viruses, etc.

We have different appointment lengths ranging from 15 to 60 minutes and recommend 15-30 minutes for an initial appointment.  If you’re not sure where to start, we can provide guidance during the bulk-billed telehealth Discovery call. 

Yes

We certainly do offer telehealth video or phone calls, and our introductory bulk-billed Discovery call is a good place to start.

We are a private billing clinic with reduced fees for concession card holders.  However, we do not wish for finances to be a barrier to accessing healthcare and can offer bulk billing in certain circumstances.  We also offer a bulk-billed Discovery call for new patients via telehealth. 

Our fees are listed on the pricing page. 

We offer comprehensive women’s health care with expertise in menopause management and the treatment of endometriosis and persistent pelvic pain management.  

Our services span the full spectrum of women’s health and include contraception advice, sexual health care, fertility support, PMOS management, heavy or irregular menstrual bleeding, cervical screening, breast health assessment, weight and metabolic health management, lifestyle medicine,  wellbeing coaching, eating disorder support and mental health care. 

A multidisciplinary team means your care is supported by a group of experienced women’s health professionals who work together.  

At our clinic, your GP collaborates with our dietitian, exercise physiologist, pelvic floor physiotherapist, psychologist, menopause trained pharmacist, naturopath and personal trainer to provide coordinated whole-person care.  

This approach is especially important for complex conditions like menopause and persistent pelvic pain, where hormones, pain pathways, sleep, mental health, gut health and musculoskeletal factors are often interconnected. 

Conditions like endometriosis, chronic pelvic pain and perimenopause rarely have a single cause – and they rarely improve with a single solution.

• Pelvic pain may involve central nervous sensitisation, pelvic floor tension, inflammation, stress responses and hormonal influences.
• Menopause symptoms can affect sleep, metabolism, mood, libido, weight, joint pain and cognition.

A multidisciplinary team allows us to treat the whole picture – not just prescribe medication and hope for the best.  

Research consistently shows that coordinated team-based care leads to better long-term outcomes in chronic pain and is the best practice for the management of persistent pelvic pain. 

• Dietitian – supports gut health, inflammation, metabolic changes in menopause and sustainable weight management. 

• Exercise physiologist – designs safe, targeted programs for flexibility, bone health, muscle strength and insulin resistance.  

• Pelvic floor physiotherapist – treats pelvic floor muscle tension, painful sex, pelvic pain, bladder pain syndrome and irritable bowel syndrome. 

• Psychologist (endometriosis informed) – helps with pain coping strategies, trauma-informed care, anxiety, depression and the emotional impact of chronic conditions. 

• Menopause pharmacist – provides expert guidance on MHT options, medication safety, interactions and non-hormonal alternatives.  Provides workplace education to upskill employees and managers in menopause health. 

• Naturopath – supports evidence-informed complementary strategies for menopause, endometriosis and fertility support.
  
  
• Personal trainer – builds confidence, wellbeing and strength with tailored, supervised online programs

No.  Your care is individualised.  Some women may benefit from one or two additional supports, and others may prefer a broader team approach.  We will always discuss recommendations with you and agree on your preferred management plan.  We can also organise a case conference (you can choose to attend) with several team members at once via a Teams call. 

• Previous scan results
• Previous blood results (you may be able to access these on your My Health Record)
• Medication list
• Symptom diary

Yes, our clinicians are trained in trauma-informed care, and we know that this is especially important in the management of persistent pelvic pain, where there may be a history of sexual abuse or previous traumatic physical examinations.

Yes, consultations are confidential.

Yes

We have well established relationships with local gynaecologists and gynaecologists with advanced laparoscopy skills for complex endometriosis. We also have links with pain specialists who specialise in pelvic pain.  Our Elara team will collaborate closely and can organise video case conferences for complex cases requiring a multidisciplinary approach. 

Yes, our clinic is adjacent to a large public car park, with affordable parking available via the Easy Park App. There is also on-street parking on Boas Avenue and on Grand Boulevard adjacent to Central Park. 

Yes, the clinic is close to Joondalup Train Station and by the public buses 391, 468 and 461.

Yes, we are open on Saturday mornings. Speak to our reception team if you require an urgent appointment. We will try to accommodate your needs wherever possible.

Yes, and this extends to trans-men and non-binary people.

Yes, we work with WA Primary Health Alliance to shape, strengthen and sustain our health system. We are also proud sponsors of North Beach Senior Women’s Soccer Team.